Privacy Policy

Effective Date: July 13, 2026

Welcome to sophiecannes ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit https://sophiecannes.com (the "Website"), make a purchase, subscribe to our newsletter, or otherwise interact with our services.

This Privacy Policy has been prepared in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

We collect personal information that you voluntarily provide when you place an order, create an account, subscribe to our newsletter, contact customer support, or otherwise interact with our Website.

The personal information we may collect includes:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Order history

  • Customer support communications

We do not store your full payment card details. Payments are securely processed through Shopify Payments and its authorized payment partners.

2. AUTOMATICALLY COLLECTED INFORMATION

When you visit our Website, certain technical information is collected automatically, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Time zone

  • Pages visited

  • Date and time of access

  • Referring website

We use essential cookies that are necessary for the operation of our Shopify store. These cookies enable core functionality such as secure checkout, shopping cart management, user authentication, and fraud prevention.

3. HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Process and fulfill your orders.

  • Deliver products to your shipping address.

  • Process payments securely through Shopify Payments.

  • Send order confirmations, invoices, shipping updates, and customer service communications.

  • Respond to your inquiries and provide customer support.

  • Verify your identity and help prevent fraud.

  • Comply with legal and regulatory obligations.

  • Improve the performance, functionality, and security of our Website.

  • Send marketing emails and newsletters only if you have subscribed or otherwise provided consent. You may unsubscribe at any time using the unsubscribe link included in every marketing email.

We do not sell your personal information to third parties.

4. LEGAL BASIS FOR PROCESSING (GDPR)

Where the GDPR applies, we process your personal data on one or more of the following legal bases:

  • Performance of a contract, such as processing and delivering your order.

  • Compliance with legal obligations, including accounting, tax, and consumer protection requirements.

  • Legitimate interests, such as fraud prevention, website security, and customer service.

  • Your consent, for example when you subscribe to our newsletter or choose to receive promotional emails. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

5. SHARING YOUR INFORMATION

We only share your personal information where necessary to operate our business and provide our services.

Your information may be shared with:

  • Shopify, which hosts and operates our online store.

  • Shopify Payments, to process secure payments.

  • Shipping and logistics providers, to deliver your orders.

  • Customer support service providers that assist us in responding to your inquiries.

  • Government authorities or law enforcement where required by applicable law or legal process.

All third-party service providers are expected to protect your personal information and process it only for the purposes for which it was provided.

6. DATA RETENTION

We retain your personal information only for as long as necessary to:

  • Process and complete your orders.

  • Provide customer support.

  • Comply with legal, tax, and accounting obligations.

  • Resolve disputes.

  • Enforce our agreements.

When your personal information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable law.

7. DATA SECURITY

We implement appropriate technical and organizational measures to help protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures include:

  • SSL encryption during data transmission.

  • Secure payment processing through Shopify Payments.

  • Restricted access to personal information.

  • Regular security monitoring and updates.

Although we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.