Return & Refund Policy

Effective Date: July 13, 2026

At sophiecannes, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

Please note: We do not offer free returns. Return shipping costs are the responsibility of the customer.

Returns

You may return eligible items within 30 days of receiving your order.

To qualify for a return, the following conditions must be met:

The item must be returned in its original condition, including all accessories, labels, and original packaging.
The product must not show signs of excessive wear, use, washing, or damage caused by improper handling.
Items subject to hygiene requirements must be unused and in a clean, resalable condition.
If the item arrived damaged or defective, you must notify us promptly after delivery and provide supporting photographs.
Return shipping costs are the responsibility of the customer unless otherwise required by applicable law.

Once we receive and inspect your returned item, we will notify you of the outcome. Return requests are generally processed within 7 business days after the returned item has been received.

We reserve the right to refuse returns that do not meet the conditions described in this policy.

How to Return an Item

To request a return, please contact our customer support team before sending any item back.

Email: info@sophiecannes.com

Please include the following information:

Order number
Full name
Shipping address
Reason for the return
Photos of the product if it is damaged, defective, or incorrect

After reviewing your request, we will provide you with the appropriate return instructions and return address.

Please do not send your return to the sender's address shown on the package. Returns sent without prior authorization may not be accepted.

Right of Withdrawal (European Union)

If you are a consumer residing in the European Union, you generally have the legal right to withdraw from your purchase within 14 days without providing a reason, subject to applicable exceptions under EU and French consumer law.

The withdrawal period expires 14 days after you, or a person designated by you (other than the carrier), receive the final item in your order.

To exercise your right of withdrawal, please notify us by email at:

info@sophiecannes.com

Your notification should clearly state your decision to withdraw from the purchase.

Returned goods must be shipped back without undue delay after informing us of your decision.

Unless otherwise required by law, the customer is responsible for return shipping costs.

Order Cancellation

Because our order fulfillment process is highly automated, orders begin processing shortly after they are placed.

For this reason, we cannot guarantee that an order can be cancelled once it has entered processing.

If your order has already been shipped, cancellation is no longer possible. You may instead request a return after receiving the goods, provided the return conditions in this policy are met.

Refunds

After your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued using the same payment method used for the original purchase.

Refunds are typically processed within 14 days after:

We receive the returned goods; or
You provide satisfactory proof that the goods have been returned,

whichever occurs first, in accordance with applicable law.

Original shipping charges are generally non-refundable, except where required by law or where the return results from our error (for example, if the wrong or defective item was delivered).

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within a reasonable time after delivery.

Email: info@sophiecannes.com

Please include:

Your order number
A description of the issue
Clear photographs showing the product and the problem

We will review your request and, where appropriate, arrange a replacement, refund, or another suitable resolution.

Return Shipping

Unless otherwise required by applicable law or expressly agreed by us, customers are responsible for all return shipping costs.

For security purposes, we recommend using a tracked shipping service, as we cannot be responsible for returns that are lost during transit.

Return Warehouse

To optimize our international fulfillment process, returned items are sent to our centralized return warehouse in Asia.

The correct return address will be provided after your return request has been approved.

Please do not return products without first obtaining return authorization.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

sophiecannes

Website: https://sophiecannes.com