Privacy Policy
Section 1 β What Do We Do With Your Data?
When you purchase something from Sophie & Cannes, we collect the personal information you provide, such as your name, billing and shipping address, email address, telephone number, and other information necessary to process and fulfill your order.
When you browse our store, we may automatically receive certain information about your device, including your Internet Protocol (IP) address, browser type, operating system, and other technical information. We use this information to help us understand how visitors use our website and to improve our website, services, and customer experience.
Email Marketing (if applicable): With your consent, we may send you emails about our store, products, promotions, special offers, and updates. You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us.
Section 2 β Consent
How do I give consent?
When you provide personal information to complete a transaction, verify your payment method, place an order, arrange delivery, or return a purchase, you consent to our collecting and using that information for that specific purpose.
If we request your personal information for another purpose, such as marketing communications, we will ask for your consent where required by applicable law or provide you with an opportunity to decline.
How can I withdraw my consent?
If you change your mind after opting in, you may withdraw your consent for us to contact you or for us to continue collecting, using, or disclosing your information, subject to applicable legal and contractual requirements.
You may contact us at:
Section 3 β Disclosure
We may disclose your personal information to service providers and business partners when reasonably necessary to operate our business, process payments, fulfill orders, provide shipping services, operate our website, provide customer support, or otherwise provide the services you request.
We may also disclose your personal information when required to do so by law, legal process, court order, or governmental authority, or when necessary to protect our legal rights, property, safety, customers, or others.
Section 4 β Shopify
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that enables us to sell our products and services to you.
Your data may be stored through Shopify's data storage, databases, and general application infrastructure on secure servers protected by appropriate security safeguards.
Payment
If you choose a payment gateway to complete your purchase, your payment information is processed securely by the applicable payment processor.
Payment processing is subject to the payment provider's applicable privacy policy and security practices.
Transaction information may be retained for as long as necessary to complete your purchase, provide customer support, comply with legal requirements, resolve disputes, and satisfy accounting or business obligations.
Section 5 β Third-Party Services
In general, third-party providers used by Sophie & Cannes will only collect, use, and disclose your information as necessary to perform the services they provide to us.
These providers may include payment processors, shipping and delivery partners, website and analytics providers, fraud-prevention services, customer-support providers, marketing platforms, and other technology providers that help us operate our business.
Certain providers, such as payment gateways and shipping partners, have their own privacy policies. We encourage you to review those policies to understand how your personal information is handled.
Some providers may operate in jurisdictions different from yours. As a result, your information may be transferred to or processed in jurisdictions where different privacy laws may apply.
Once you leave our website or are redirected to a third-party website or application, this Privacy Policy no longer applies to that third-party website or service.
Links
Our website may contain links to external websites.
We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of any third-party website you visit.
Google Analytics
We may use Google Analytics to analyze website traffic, website usage, and user behavior in order to understand how visitors interact with our website and improve our services, website functionality, and customer experience.
Section 6 β Security
We take reasonable technical and organizational precautions to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
While no method of transmission over the Internet or electronic storage is completely secure, we take reasonable steps to safeguard personal information and maintain appropriate security practices.
Section 7 β Cookies
We use cookies and similar technologies to operate and improve our website, remember preferences, understand website usage, provide relevant functionality, and analyze traffic.
Cookies may be used by Sophie & Cannes and by certain third-party service providers operating on our behalf.
You can configure or manage your cookie preferences through your browser settings or, where available, through our cookie consent banner.
Disabling or restricting cookies may affect certain website features and functionality.
Section 8 β Your Privacy Rights
Depending on your state, country, or jurisdiction of residence, you may have certain rights regarding your personal information under applicable privacy laws, including applicable U.S. state privacy laws.
These rights may include:
Right to know: You may have the right to request information about the categories of personal information we collect, use, disclose, or otherwise process.
Right to access: You may have the right to request a copy of personal information we maintain about you.
Right to correction: You may have the right to request that inaccurate or incomplete personal information be corrected.
Right to deletion: You may have the right to request deletion of your personal information, subject to applicable legal exceptions and obligations.
Right to opt out: Where applicable, you may have the right to opt out of certain processing activities, including the sale or sharing of personal information for targeted advertising.
Right to non-discrimination: You will not receive discriminatory treatment for exercising applicable privacy rights.
Sophie & Cannes does not sell personal information for monetary consideration.
To exercise an applicable privacy right, please contact us at:
We may need to verify your identity before completing certain requests. We will respond to valid privacy requests within the timeframe required by applicable law.
Section 9 β Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time.
Changes will become effective when the updated Privacy Policy is posted on this page, unless otherwise required by applicable law.
We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, and protect personal information.
If Sophie & Cannes or Tarini Limited is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
Text Messaging
If you choose to subscribe to text messages from Sophie & Cannes, you agree to receive recurring automated marketing and/or order-related text messages, where applicable.
Message frequency may vary. Message and data rates may apply.
Consent to receive marketing text messages is not a condition of purchase.
You may opt out of marketing text messages at any time by replying STOP. You may reply HELP for assistance.
No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with third parties except with vendors and service providers that assist us in delivering text messages to you, or as otherwise permitted or required by applicable law.
Contact
For privacy-related questions, requests, or concerns, please contact us at:
Sophie & Cannes
Email: info@sophiecannes.com
Customer Service Hours:
Monday β Friday: 9:00 AM β 5:00 PM (ET)
Saturday & Sunday: 10:00 AM β 3:00 PM (ET)
Registered Business
Tarini Limited
Unit B6, 12th Floor, Wing Wah Building
No. 677 King's Road
Quarry Bay, HK