Return & Refund Policy

Refund & Return Policy

Return Policy

Thank you for shopping at Sophie & Cannes. If you are not fully satisfied with your purchase, we offer a 30-day return policy. To return your order, please follow the instructions below.

Eligibility for Returns

We accept returns within 30 days from the date you received your order.

To qualify for a return, the following conditions must be met:

  • The item must be unworn, unused, and in the same condition in which you received it.

  • The item must be returned in its original packaging with all tags, accessories, and included materials.

  • A valid proof of purchase, such as a receipt or order number, must be provided.

Return Procedure

Please contact our customer service team before returning your order.

Email: info@sophiecannes.com

Include your order number and reason for the return in your message.

You must always contact us beforehand to receive return authorization and the correct return address. Where applicable, we will also provide return shipping instructions or a return shipping label.

Unauthorized returns will not be accepted.

Please do not send a return to our warehouse or registered business address without receiving return instructions from our customer service team first.

Return Shipping Costs

For standard returns, return shipping costs are the responsibility of the customer.

Sophie & Cannes will cover the return shipping costs for verified damaged, defective, or incorrect items.

Order Cancellation

You may cancel your order within 24 hours of purchase.

After this period, your order will be processed and can no longer be canceled, as processing and/or production may already have started.

If you still wish to cancel your order after this timeframe, you will need to wait until the package has been delivered and then submit a return request.

For selected custom-made or personalized items, cancellations may no longer be possible once production has started.

Once an order has been dispatched, cancellations are no longer possible.

Exceptions / Non-Returnable Items

The following items may not be eligible for return:

  • Gift cards

  • Personalized items

  • Selected custom-made items

  • Items specifically made or prepared according to a customer's individual specifications

If an item is excluded from returns, this will be stated on the applicable product page where appropriate.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us immediately and include:

  • Your order number

  • Clear photos of the item

  • Clear photos showing the issue

  • Photos of the original packaging

For verified damaged, defective, or incorrect items, Sophie & Cannes will cover the applicable return shipping costs.

Once the issue has been verified and, where required, the returned item has been received and inspected, you will be offered either a free replacement or a full refund, where applicable.

Restocking Fees

We do not charge any restocking fees for returns.

Refund Process

To initiate a return, please contact us at:

Email: info@sophiecannes.com

Once your returned item has been received, we will inspect it and notify you of its arrival.

After inspection, we will inform you of the status of your refund.

If your return is approved, the refund will be issued to your original payment method.

Please allow up to 7 business days for the refund to be processed after approval. Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Exchanges

If you would like to exchange an item, please contact our customer service team and include your order number and product details.

Exchanges can be arranged within 30 days of delivery, provided the item is unworn, unused, and includes all original packaging, tags, accessories, and included materials.

Our customer service team will provide the appropriate exchange instructions.

Contact

For any questions regarding your return, refund, cancellation, or exchange, please contact us at:

Email: info@sophiecannes.com

Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (ET)
Saturday & Sunday: 10:00 AM – 3:00 PM (ET)

Registered Business

Sophie & Cannes β€” Tarini Limited

Registered Business Address:
Tarini Limited
Unit B6, 12th Floor, Wing Wah Building
No. 677 King's Road
Quarry Bay, HK