Refund policy

Return & Refund Policy

Effective Date: July 13, 2026

At sophiecannes, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

We offer FREE returns for eligible orders within the United States.

Returns

You may return eligible items within 30 days of receiving your order.

To qualify for a return:

  • The item must be returned in its original condition, including all accessories, labels, and original packaging.

  • The product must not show signs of excessive wear, use, washing, or damage caused by improper handling.

  • Items subject to hygiene requirements must be unused and in a clean, resalable condition.

  • If an item arrives damaged, defective, or incorrect, please contact us as soon as possible and provide supporting photographs.

Return shipping is FREE for eligible returns within the United States.

Once we receive and inspect your returned item, we will notify you of the outcome. Return requests are generally processed within 7 business days after the returned item has been received.

We reserve the right to refuse returns that do not meet the conditions described in this policy.

How to Return an Item

To request a return, please contact our customer support team before sending any item back.

Email: info@sophiecannes.com

Please include:

  • Order number

  • Full name

  • Shipping address

  • Reason for the return

  • Photos of the product if it is damaged, defective, or incorrect

After reviewing your request, we will provide you with the return instructions and, where applicable, a prepaid return shipping label.

Please do not send your return to the sender's address shown on the package. Returns sent without prior authorization may not be accepted.

Free Return Shipping

For eligible returns within the United States, sophiecannes will cover the cost of return shipping.

Once your return has been approved, we will provide instructions for returning your item. Where a prepaid return label is provided, please use the label supplied by our customer support team.

Customers may be responsible for return shipping costs if they:

  • Return an item without contacting us first.

  • Use a shipping method other than the one authorized by sophiecannes.

  • Return an item that is not eligible under this policy.

Order Cancellation

Because our order fulfillment process is highly automated, orders may begin processing shortly after they are placed.

If you wish to cancel your order, please contact us as soon as possible after placing it.

We will make every reasonable effort to accommodate cancellation requests before the order is processed or shipped. However, cancellation cannot be guaranteed once an order has entered processing or has been dispatched.

If your order has already shipped, you may request a return after receiving the item, provided it meets the return requirements in this policy.

Refunds

After your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method used for the purchase.

Refunds are generally processed within 7 business days after the returned item has been received and approved.

Depending on your bank or payment provider, it may take additional business days for the refunded amount to appear in your account.

Original shipping charges, if any, are generally non-refundable, except where required by applicable law or where the return is due to our error, such as receiving the wrong or defective item.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Email: info@sophiecannes.com

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs showing the product and the problem

After reviewing your request, we may arrange a replacement, refund, or return at no cost to you, depending on the circumstances.

Non-Returnable Items

Certain items may not be eligible for return for health, hygiene, safety, or other applicable reasons.

If an item is identified as non-returnable on its product page or at the time of purchase, it may not be eligible for a refund unless it arrives damaged, defective, or incorrect.

Return Conditions

To help us process your return quickly, please ensure that:

  • The item is returned within 30 days of delivery.

  • The item is in its original condition.

  • Original packaging, labels, and accessories are included where applicable.

  • The item has not been excessively worn, washed, altered, or damaged.

Returns that do not meet these conditions may be refused or may be eligible for a partial refund where permitted by applicable law.

Return Address

After your return request has been approved, our customer support team will provide the appropriate return instructions and return address

Please do not send products to any address without first receiving return authorization from sophiecannes.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

sophiecannes

Website: https://sophiecannes.com

Email: info@sophiecannes.com

We aim to respond to all customer inquiries within 24–48 business hours.