Shipping Policy
Effective Date: July 13, 2026
At sophiecannes, we are committed to providing quality fashion products at competitive prices. To keep our prices affordable, we work directly with trusted international manufacturing and fulfillment partners. This streamlined approach allows us to reduce unnecessary warehousing and handling costs while maintaining product quality.
Free Shipping
We are pleased to offer FREE standard shipping on all orders worldwide.
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No minimum purchase is required.
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There are no hidden shipping fees.
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Shipping costs are fully covered by sophiecannes.
Order Processing
After your order is placed, our team carefully verifies and prepares it for shipment.
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Processing Time: 1–3 business days
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Orders placed on weekends or public holidays are processed on the next business day.
Once your order has been processed, you will receive a confirmation email with your shipping information.
Estimated Delivery Times
After dispatch, the estimated delivery time is:
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Standard Delivery: 7–14 business days
Please note that delivery times are estimates and may vary depending on your destination, customs clearance, carrier operations, weather conditions, or periods of high order volume.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email.
Tracking information generally becomes available within 2–3 business days after shipment.
You can track your order at any time using the tracking link provided in your shipping confirmation email.
Shipping Delays
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including but not limited to:
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Customs inspections
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Weather conditions
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National holidays
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Transportation disruptions
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Carrier delays
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High seasonal demand
If your order is delayed, we appreciate your patience and understanding. Our support team will gladly assist you with any shipping inquiries.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete shipping address is provided, delivery may be delayed or the package may be returned to us.
If you notice an error after placing your order, please contact us immediately at:
We will do our best to update your shipping information before your order is dispatched.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible.
Our customer support team will investigate the issue with the shipping carrier and work toward an appropriate resolution.
Customs, Duties and Import Taxes
Depending on your country's regulations, international orders may be subject to customs duties, import taxes, or other government fees.
These charges, if applicable, are the responsibility of the customer unless otherwise required by applicable law.
Order Changes and Cancellations
If you wish to modify or cancel your order, please contact us immediately after placing it.
We can only make changes before the order has entered processing or shipment.
Once an order has been dispatched, it cannot be cancelled or modified.
Origin of Our Products
Our products are shipped directly from our trusted international manufacturing and fulfillment partners located in Asia.
This business model enables us to:
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Offer premium-quality products at competitive prices.
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Reduce unnecessary warehousing and handling.
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Minimize excess packaging.
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Improve supply chain efficiency.
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Reduce environmental impact by limiting additional transportation and storage.
By shipping directly from our fulfillment partners, we aim to provide both exceptional value and a more sustainable shopping experience.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
sophiecannes
Website: https://sophiecannes.com
Email: info@sophiecannes.com
We aim to respond to all customer inquiries within 24–48 business hours.