Shipping Policy

Important Information

Order cut-off time: 10:00 PM (ET)
Order processing time: 1–3 business days, Monday–Saturday
Standard shipping time: 7–9 business days, Monday–Friday
Estimated total delivery time: 7–12 business days
Free delivery: Free shipping is available on all orders within the United States.

We currently ship within the United States only. Orders are shipped through trusted courier partners from our warehouse.

Shipping Process

Once your order has been placed, you will receive an order confirmation email. Orders are usually processed within 1–3 business days, Monday through Saturday.

After your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can monitor your delivery.

For standard items, the estimated shipping time is approximately 7–9 business days, Monday through Friday. The estimated total delivery time is usually 7–12 business days, depending on processing time and carrier availability.

For selected custom-made style or print-style items, please allow an additional 4–5 business days for production before your order is shipped.

Possible Delays

While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to factors outside our control, including carrier delays, high order volume, weather conditions, holidays, or operational disruptions.

If your parcel has not arrived within the estimated delivery window, please allow an additional 3 business days, Monday through Friday.

If your order still has not arrived after this period, please contact us at info@sophiecannes.com so we can investigate further.

If your order is confirmed lost in transit, we will offer you a free replacement or a full refund, subject to our Refund & Return Policy.

Cancellations

If you need to cancel your order, please contact us at info@sophiecannes.com as soon as possible.

Orders may only be cancelled within 24 hours after the order has been placed.

After this 24-hour cancellation window has passed, the right to cancel the order expires, as processing and/or production may already have started.

If you still wish to cancel your order after this timeframe, you will need to wait until the package has been delivered and then submit a return request in accordance with our Refund & Return Policy.

Once an order has been dispatched, cancellations are no longer possible.

Damaged or Incorrect Items

If your order arrives damaged or does not match what you ordered, please email info@sophiecannes.com immediately.

Please include:

• Your order number

• Clear photos of the item

• Clear photos showing the issue

• Clear photos of the packaging

Once the issue has been verified, we will offer you a free replacement or a full refund, where applicable.

For verified damaged, defective, or incorrect items, Sophie & Cannes will cover the applicable return shipping costs.

For full details, please see our Refund & Return Policy.

Contact

For any questions regarding your order or shipment, please contact us at:

Email: info@sophiecannes.com

Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (ET)
Saturday & Sunday: 10:00 AM – 3:00 PM (ET)

Registered Business

Tarini Limited

Unit B6, 12th Floor, Wing Wah Building
No. 677 King's Road
Quarry Bay, HK